378. You Don't Have A Remote Work Problem
Key Takeaways
- Leaders blaming remote work aren't seeing the real issue: they have a trust problem that COVID simply exposed.
- You manage visibility and attendance when you should be managing outcomes and results.
- There are two types of workers: structured (thrive in 9-to-5 environments) and fluid (thrive with integration and flexibility) — most leaders force everyone into one model.
- Productivity actually increased 13-77% with remote work because people could work the way they work best, not the way you feel comfortable seeing.
- What you're calling "entitlement" is actually employees knowing their worth and refusing to give up better lives and productivity for your comfort.
Actionable Insights
- Stop managing where people work and start managing what they produce.
- Identify who on your team is structured and who is fluid — ask them, they already know.
- Build accountability around two questions only: "What are your top 3 objectives?" and "When will you accomplish them?"
- If they hit objectives and communicate effectively, the location doesn't matter.
- If they miss objectives, have a C.A.R.E. conversation about delivery, not location.
Leadership Challenge
- Admit that you want people in the office because you need to see them working, not because it's better for business.
- Look at your actual productivity data from the remote period: Did it decrease or improve?