332. The Disney Hug Rule, and Why Your Culture Is Screwed.

Key Takeaways

• The Disney Hug Rule: never let go of the hug first—stay present until the other person is ready.
• Leaders often “let go” too soon by rushing conversations or multitasking through emotional moments.
• Culture is built on micro‑moments—smiles, hellos, and genuine acknowledgment shape trust far more than big events.
• The 5:10 Rule: smile within 10 feet, speak within 5 feet, always create connection.

Actionable Insights

• In tough conversations, stop checking your phone and stay present until the other person feels fully heard.
• Practice the 5:10 Rule throughout your day—micro‑moments of connection compound into culture.
• Make space for emotions instead of rushing people through them.

Leadership Challenge

• Who on your team needs you to stay in the metaphorical hug a little longer this week?
• How consistently do you practice the 5:10 Rule—and what happens when you do?

Final Thought

Culture isn’t crafted in boardrooms—it’s built one Disney‑hug‑level moment at a time. Don’t let go first.